Any booking made with Holiday Great Ocean Road is conditional
to the client having fully read and understood the following
Terms & Conditions.
All bookings must be confirmed with a minimum of
50% deposit upon booking. We are unable to take tentative
bookings due to our on-line booking system. The balance
must be paid no later than 14 days prior to arrival, unless
previously arranged with Holiday Great Ocean Road, otherwise
the booking may be cancelled by 'Holiday Great Ocean Road',
regardless of whether a deposit has been paid or not.
* Please note that a non-refundable Service Fee of $20.00 applies to every booking.
is essential that bookings are paid in full prior
to guests arrival, in order for keys to be issued.
Payments can be made by MasterCard, Visa, Cheque, Money
Order or Direct Deposit to 'Holiday Great Ocean Road'.
properties have a 2 night minimum booking. Long
weekends and public holidays often require longer. Please
check on each property page for associated tariffs.
holiday period. Holiday tariffs apply from mid-late
December until the end of January. During this time
all properties have a minimum stay of 7 nights, and they
have varied minimum booking tariffs based on the size of
the property. We also require back-to-back bookings and
cannot take bookings for arrival or departure on a Public
Holiday. Please refer to the tariff table on each property
page for details.
time is 3pm on day of arrival and check-out is
10am unless otherwise arranged with 'Holiday Great Ocean
the comfort of all guests, smoking is not permitted
in any of the accommodation.
Most properties rely on tank water. We ask that you be mindful
of your water usage and suggest you take your own drinking
water with you.
Extra Guests - You must tell us if you have extra
guests stay with you at the property, even if it is only
for one night. All prices are based on the amount of guests
staying at the property per night. All people over the age of 2 years
of age are counted as a
guest. Infants sleeping in their own, or provided, port-a-cots
do not incur a tariff.
In the event that additional guests do stay - 'Holiday Great Ocean Road' reserves the right to charge to the credit card, (or the method of payment used by the guest for their booking), the reasonable cost for the additional guests as per the 'Booking Tariffs' displayed on each property's webpage listing on the 'Holiday Great Ocean Road' website www.holidaygor.com.au
'Holiday Great Ocean Road' will not be held responsible
for failure of utilities, essential services or appliances
such as electricity and water should they cease to function.
However, should it be made known to Holiday Great Ocean
Road during your stay, we will make every attempt to contact
the appropriate authorities or people responsible in an
effort to rectify the problem. We will not give you a discount
on the rental if we cannot arrange a repair during your
every effort has been made to describe the property
accurately, we do not accept responsibility for any differences
between the description and the actual property or if the
accommodation that you choose does not 'meet' your style.
To reduce the risk of this happening, please study the pictures
and description of the property on the Holiday Great Ocean
Road Website (www.holidaygor.com.au), and ask us for details
before you book.
If any key, lock, security device or other
goods belonging to a rental property is lost or damaged,
payment to repair/replace the item is the responsibility
of the guest.
'Holiday Great Ocean Road' may at any time
cancel your booking if in our sole discretion there are
reasons which require us to do so. If this happens we will
give you a full refund of all monies that you may have paid
and we will have no further liability to you.
the event that a property is not left in a reasonably clean,
neat and tidy state upon departure,
the guests agree to an excess cleaning charge. For example,
cleaning up any excess sand, dirt, mud from floors; all
dishes to be cleaned and all items back in their original
places; all furniture to be returned to its orignial place;
spillages are cleaned and any serious stains are reported
to Holiday Great Ocean Road. For pet friendly properties,
all mess/hair/fur/excrement etc is to be totally cleaned
and removed prior to departure. Please note that all linen
is sent away to be commercially laundered, so please don't
put in washing machine before you leave.
the event that any property is damaged maliciously,
or beyond normal wear and tear, or in the event that property
belonging to the accommodation owner is lost or taken during
the course of booking - 'Holiday Great Ocean Road' reserves
the right to charge to the credit card,
or the method of payment used by the guest for the booking, the reasonable cost for repair or replacement
of that property to the guest.
are subject to change without notice.
cancellation occurs less than 14 days to arrival date,
the full amount is refundable only if another guest re books the dates of your booking again. If the dates are not re booked, then the full amount is retained.
The service fee will not be returned.
is the guests responsibility to read all terms
and conditions prior to making a booking.