BOOKING CONDITIONS:

Any booking made with Holiday Great Ocean Road is conditional to the client having fully read and understood the following Terms & Conditions.

All bookings must be confirmed with a minimum of 50% deposit upon booking. We are unable to take tentative bookings due to our on-line booking system. The balance must be paid no later than 14 days prior to arrival, unless previously arranged with Holiday Great Ocean Road, otherwise the booking may be cancelled by 'Holiday Great Ocean Road', regardless of whether a deposit has been paid or not.

* Please note that a non-refundable Service Fee of $20.00 applies to every booking.

It is essential that bookings are paid in full prior to guests arrival, in order for keys to be issued.  Payments can be made by MasterCard, Visa, Cheque, Money Order or Direct Deposit to 'Holiday Great Ocean Road'.

Most properties have a 2 night minimum booking. Long weekends and public holidays often require longer. Please check on each property page for associated tariffs.

Christmas/January holiday period. Holiday tariffs apply from mid-late December until the end of January.  During this time all properties have a minimum stay of 7 nights, and they have varied minimum booking tariffs based on the size of the property. We also require back-to-back bookings and cannot take bookings for arrival or departure on a Public Holiday. Please refer to the tariff table on each property page for details.

Check-in time is 3pm on day of arrival and check-out is 10am unless otherwise arranged with 'Holiday Great Ocean Road'.

For the comfort of all guests, smoking is not permitted in any of the accommodation.
Most properties rely on tank water. We ask that you be mindful of your water usage and suggest you take your own drinking water with you.

Extra Guests - You must tell us if you have extra guests stay with you at the property, even if it is only for one night. All prices are based on the amount of guests staying at the property per night. All people over the age of 2 years of age are counted as a guest. Infants sleeping in their own, or provided, port-a-cots do not incur a tariff.
In the event that additional guests do stay - 'Holiday Great Ocean Road' reserves the right to charge to the credit card, (or the method of payment used by the guest for their booking), the reasonable cost for the additional guests as per the 'Booking Tariffs' displayed on each property's webpage listing on the 'Holiday Great Ocean Road' website www.holidaygor.com.au

'Holiday Great Ocean Road' will not be held responsible for failure of utilities, essential services or appliances such as electricity and water should they cease to function.  However, should it be made known to Holiday Great Ocean Road during your stay, we will make every attempt to contact the appropriate authorities or people responsible in an effort to rectify the problem. We will not give you a discount on the rental if we cannot arrange a repair during your stay.

While every effort has been made to describe the property accurately, we do not accept responsibility for any differences between the description and the actual property or if the accommodation that you choose does not 'meet' your style. To reduce the risk of this happening, please study the pictures and description of the property on the Holiday Great Ocean Road Website (www.holidaygor.com.au), and ask us for details before you book.

If any key, lock, security device or other goods belonging to a rental property is lost or damaged, payment to repair/replace the item is the responsibility of the guest.

'Holiday Great Ocean Road' may at any time cancel your booking if in our sole discretion there are reasons which require us to do so. If this happens we will give you a full refund of all monies that you may have paid and we will have no further liability to you.

In the event that a property is not left in a reasonably clean, neat and tidy state upon departure, the guests agree to an excess cleaning charge. For example, cleaning up any excess sand, dirt, mud from floors; all dishes to be cleaned and all items back in their original places; all furniture to be returned to its orignial place; spillages are cleaned and any serious stains are reported to Holiday Great Ocean Road. For pet friendly properties, all mess/hair/fur/excrement etc is to be totally cleaned and removed prior to departure. Please note that all linen is sent away to be commercially laundered, so please don't put in washing machine before you leave.

In the event that any property is damaged maliciously, or beyond normal wear and tear, or in the event that property belonging to the accommodation owner is lost or taken during the course of booking - 'Holiday Great Ocean Road' reserves the right to charge to the credit card,
or the method of payment used by the guest for the booking, the reasonable cost for repair or replacement of that property to the guest.

Tariffs are subject to change without notice.

CANCELLATION POLICY:

If cancellation occurs less than 14 days to arrival date, the full amount is refundable only if another guest re books the dates of your booking again. If the dates are not re booked, then the full amount is retained.

The service fee will not be returned.

It is the guests responsibility to read all terms and conditions prior to making a booking.