Booking Conditions

Any booking made at a Holiday Great Ocean Road property (regardless of booking method) is conditional to the client having fully read and understood the following Terms & Conditions.

All bookings must be confirmed with a minimum of 50% deposit upon booking. We are unable to take tentative bookings due to our on-line booking system. The balance must be paid no later than 30 days prior to arrival, unless previously arranged with Holiday Great Ocean Road, otherwise the booking may be cancelled by ‘Holiday Great Ocean Road’, regardless of whether a deposit has been paid or not.

Selected properties may require a security bond. Please see below for more details.

Different conditions apply to bookings occurring in peak season (Christmas/New Year/January holidays). Please see below for further information.

* Please note that a non-refundable Service Fee of $20.00 applies to every booking.

It is essential that bookings are paid in full prior to guests arrival, in order for keys to be issued.  Payments can be made by MasterCard or Visa to ‘Holiday Great Ocean Road’. A credit card must be provided as security for the property.

All properties have a 2 night minimum booking. Long weekends and public holidays often require longer. Please check on each property page for associated tariffs. A minimum tariff rate may apply for key dates.

Check-in time is from 3pm on day of arrival and check-out is 10am unless otherwise arranged with ‘Holiday Great Ocean Road’. Late checkouts must be requested and confirmed at least 48 hours in advance of checkout. We cannot confirm if early check-in or late checkout is available until a day or two prior as it depends on surrounding bookings.

For the comfort of all guests, smoking is not permitted in any of the accommodation.

Extra Guests
We ask you to honour your booking and tell us if you have extra guests stay with you at the property, even if it is only for one night. All prices for your booking are based on the amount of guests staying at the property and the amount of beds used.  Please call our office 5237 1098 to inform us of any extra guests during your stay.

All people over the age of 2 years of age are counted as a guest. Infants sleeping in their own, or provided, port-a-cots do not incur a tariff. In this case, you can supply your own portacot or hire a portacot/highchair package from us for an additional fee.  You must supply your own portacot linen, blankets, pillow and pillowcase.

In the event that additional guests do stay – ‘Holiday Great Ocean Road’ reserves the right to charge to the credit card the  cost for the additional guests or beds used as per the ‘Booking Tariffs’ displayed on each property’s webpage listing on the ‘Holiday Great Ocean Road’ website www.holidaygor.com.au 

No-Party Policy
As per the terms and conditions agreed upon when booking, there is a strict no-party policy at all of our properties. Please consider your neighbours and refrain from making excessive noise after 11pm.  Avoid any behaviour which could be disruptive to neighbours and be mindful that the property is located in a residential area which is very popular with young families. Evidence or notice of parties held at your property could result in eviction and forfeiture of total monies paid. Any extra cleaning or damage costs as a result will be charged to you.

A ‘party’ is defined as the number of people present at the property, day or night, exceeding the maximum number of people that the property may accommodate as per our website or the number of people at the property anytime exceeding the maximum number of guests on the booking, or unruly behaviour by any guest regardless of the number of people at the property. Notwithstanding the above definition, we reserve the right to declare that the “No Party Policy” has been breached anytime.

Schoolies booking are strictly not permitted under any circumstances.


Security Bonds

Some properties attract a security bond. This will be confirmed upon booking. The bond will be processed a few days prior to your arrival and will be released back in your account after the property is checked on your departure. If the property is found to be is reasonable condition upon departure and no additional guest fees, damage or cleaning fees apply the monies will be released back into your account. This process  may take 10 – 15 days.


Christmas/January holiday Bookings
Holiday tariffs apply from mid-late December until the end of January.  During this time all properties have a minimum stay of 7 nights, and they have varied minimum booking based on the size of the property. We also require back-to-back bookings and cannot take bookings for arrival or departure on a Public Holiday. Please refer to the tariff table on each property page for details.

 

CARE OF HOUSE
In the event that a property is not left in a reasonably clean, neat and tidy state upon departure, the guests agree to an excess cleaning charge. For example, cleaning up any excess sand, dirt, mud from floors; all dishes to be cleaned and all items back in their original places; all furniture to be returned to its original place; spillages are cleaned and any serious stains are reported to Holiday Great Ocean Road. For pet friendly properties, all mess/hair/fur/excrement etc is to be totally cleaned and removed prior to departure. Please note that all linen is sent away to be commercially laundered, so please don’t put in washing machine before you leave.

Property or content damage
In the event that any property is damaged, either maliciously or accidentally, or beyond normal wear and tear; or in the event that property belonging to the accommodation owner is lost, damaged or taken during the course of booking – ‘Holiday Great Ocean Road’ reserves the right to charge to the credit card, or the method of payment used by the guest for the booking, the reasonable cost for repair or replacement of that property to the guest.

Care of House: fixtures, fittings and contents:
Please do not place any hot items (pots, pans etc) on benches or tables (mugs are OK). Hot items can leave permanent marks.  Coasters are provided. If damage occurs to furniture or bench tops because hot items have been placed on them, you may be charged for repair or replacement of the damaged piece. Take special care to ensure shoes (such as high heels) do not scratch or mark floors.  Taking off shoes and rinsing feet before entering the property will ensure excess dirt and sand does not enter the house. Sparklers or similar items are strictly not permitted.

Any damage whether accidental or not, should be reported immediately to the office.

‘Holiday Great Ocean Road’ will not be held responsible for failure of utilities, essential services or appliances such as electricity and water should they cease to function.  However, should it be made known to Holiday Great Ocean Road during your stay, we will make every attempt to contact the appropriate authorities or people responsible in an effort to rectify the problem. We will not give you a discount on the rental if we cannot arrange a repair during your stay.

Most properties rely on tank water. We ask that you be mindful of your water usage and suggest you take your own drinking water with you.

Property Descriptions
While every effort has been made to describe the property accurately, we do not accept responsibility for any differences between the description and the actual property or if the accommodation that you choose does not ‘meet’ your style and/or requirements. To reduce the risk of this happening, please study the pictures and description of the property on the Holiday Great Ocean Road Website (www.holidaygor.com.au), and ask us for details before you book.

Telecommunications/Internet access
Mobile coverage in the area is limited. Telstra provides the best coverage, particularly in the Wye River/Separation Creek and Johanna areas and beyond.

Third party advertising
Holiday Great Ocean Road advertises on a number of third party websites. Whilst we endeavour to make any tariff rates  as accurate as possible, all prices and availability need to be confirmed directly with us. Please refer to our website for tariff and up-to-date availability calendars.

Fire Safety
We recommend familiarising yourself with the area on arrival. We recommend you download the ‘Fire Ready’ App onto your mobile device. This is the best way to receive up to date notifications if there is an fire activity in the area.

If any key, lock, security device or other goods belonging to a rental property is lost or damaged, payment to repair/replace the item is the responsibility of the guest.

Lost property
In the event that any property is left behind by the guests we will make reasonable effort to find it for you, however we take no responsibility if it is not recovered. If the property is found a service fee of $50.00 applies to return the property. Large or bulky items may incur a higher charge.

Tariffs are subject to change without notice.


CANCELLATION POLICY

Cancellations must be confirmed directly with Holiday Great Ocean Road (regardless of booking method).If cancellation occurs less than 30 days to arrival date, the full amount is refundable only if another guest re books the dates of your booking again. If the dates are not re booked, then the full amount is retained.

The service fee of $20.00 will not be returned.

 

Christmas/January holiday Bookings – Special Terms and Conditions & Cancellation Policy
Cancellations must be confirmed directly with Holiday Great Ocean Road.
All cancellations will incur the loss of your booking deposit amount.
Any cancellations after Nov 1 will only be refunded a maximum 50% of the total booking amount.
If there is any discrepancy in the booking value between your booking and a replacement booking; this amount will not be refunded.

Refunds can only be paid back via same method of payment used to make the booking.

The cancellation policy and any refunds to be paid are at the sole discretion of HGOR.

It is the guests responsibility to read all terms and conditions prior to making a booking.
Full terms and conditions are available at http://www.holidaygor.com.au/conditions/


It is the guests responsibility 
to read all terms and conditions prior to making a booking.

‘Holiday Great Ocean Road’ may at any time cancel your booking if in our sole discretion there are reasons which require us to do so. If this happens we will give you a full refund of all monies that you may have paid and we will have no further liability to you.